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Terms and Conditions


Please read the following Terms and Conditions carefully before placing your order.  Using the ZumaOffice.com website is conditional upon the acceptance of these Terms and Conditions.  If you do not agree to these Terms and Conditions, along with our stated Shipping and Return policies, do not access, use or order from this site.  Zuma reserves the right, without notification, to make changes to these Terms and Conditions, as well as our Shipping and Return policies.  You accept responsibility to review this page prior to submitting an order on this website.

Privacy and Data Collection

The personal information that you give us when ordering is kept confidential by Zuma Office Supply. We do not sell, trade, or lease our customer files, mailing or email lists to anyone. We do send promotional email newsletters with special offers and coupons, but you always have the option to opt-out, or you may unsubscribe from the email.  See our entire Privacy Policy here.

Acceptance of Orders

Zuma Office Supply reserves the right to accept or reject any order prior to shipping at our discretion.  The receipt of an order confirmation email is not acceptance of an order.  Due to security concerns it is possible that customer information will be subject to verification.

If your order is accepted you agree to pay the full price, including shipping (if applicable) and sales tax (if applicable) shown on the checkout page. If there are additional services required such as inside delivery or lift gate charges, you agree to pay for these services (which will be quoted prior to shipment).

We reserve the right to limit quantities at our sole discretion.

Price and Availability

Product prices can change from time to time without notice, based on manufacturer cost changes or competitive market forces.

All products advertised for sale on this site are subject to availability. If we fail to supply any products for any reason, we will not charge you for such products. However, we will not be responsible for compensating you for any other losses which you may suffer if we fail to supply products.

Product Descriptions / Typographical Errors

We work hard to ensure the accuracy of product information on ZumaOffice.com.  However, vendors occasionally alter products, packaging or ingredients without notifying us to update our website. It is possible products and packaging may differ from the descriptions or images contained on this site. You should not rely solely on information contained on this site before using a product. If you have questions about a product, please contact us or the manufacturer directly.
 
In the event a product is listed at an incorrect price, or with incorrect product information due to typographical error, or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for such products. Zuma reserves the right to refuse or cancel any such orders whether or not the order has been confirmed.  Zuma Office Supply assumes no liability for inaccuracies or misstatements contained on this website.

Delivery

We deliver to the address you provide when ordering, in the Continental United States, and DO NOT deliver to P.O. Boxes.  Our standard charges for delivery apply (see Shipping Policy here).
 
We deliver products as quickly as possible, providing some of the fastest shipping on the internet. In many cases, we deliver your order the next business day, but cannot guarantee "next day delivery" on any order.  Most orders are delivered in 1 - 2 business days.  “Business day” is defined as Monday – Friday excluding major holidays.  Orders placed after 3:00 pm Friday or over the weekend are typically delivered on Tuesday.  Occasionally because of stock issues or because we need to ship products direct from a manufacturer, delivery times may be affected.
   
If you require delivery by a given date, please contact Zuma Office Supply before ordering.  We cannot guarantee that products will be delivered by the estimated delivery date due to potential obstacles outside our control, but we will do everything possible to deliver products by the estimated time. You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the products.
 
Upon signature for the receipt of the products at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you.
 
Order Cancellation

Once an order is submitted and transmitted it cannot be canceled.  Because of our commitment to deliver orders as quickly as possible, our warehouses are immediately notified to pick your order for shipment once the checkout process is completed.  Refused shipments for undamaged products will incur the cost of return shipping to be deducted from any refund, including, if applicable, any restocking fee by the manufacturer.
 
Returns / Restocking Fees

With your purchase you accept our stated Return Policy.  If you are not happy with the goods you have purchased for any reason, please refer to our Return Policy.  We want you to be satisfied with the products you buy from us, and will work within our stated Return Policy for fair resolution.

As some manufacturers charge Zuma a restocking fee, we reserve the right to charge a restocking fee of 15% on certain returned orders.  

Coupon Codes / Promotions

Zuma Office Supply reserves the right to limit the use of coupon codes.  Most coupon codes are valid for use one time only, and only one per business/household/customer.

We sometimes have special offers where quantities are limited for special priced items.  Zuma reserves the right to cancel orders that exceed the stated promotional quantity maximum.

Purchase Orders

Zuma Office Supply accepts pre-approved purchase orders from schools, government agencies, hospitals, and businesses that prove to have great credit. Purchase order terms are Net 30 days.  In the unlikely event that a collection process becomes necessary for lack of payment, the placing of orders construes the customer's agreement to pay for any and all collection costs incurred by Zuma Office Supply.

Purchase Orders are not accepted from individuals.  Purchase Orders are not accepted from any company or organization without being PRE-APPROVED.  In order to be environmentally friendly, Zuma does "paperless" email invoicing to all customers with Payment Terms. 

If you desire to open a “payment term” account with Zuma Office Supply, please click the link to our credit application, and follow the instructions on the form.  Zuma Credit Application.  You may scan and email the form to [email protected], or fax the form to 512-593-5596.

We check all applications with a credit reporting agency as well as report payment histories, and will let you know as soon as possible if your account has been approved for payment terms.  If you have questions please feel free to contact us at [email protected] or call toll free 1-877-473-4097 from 8:30 am – 5:00 pm CT Monday - Friday.

Trademarks / Copyrights

Product names and company logos displayed on this website remain the trademarks of their respective owners.

All trademark, copyright and other intellectual property rights on ZumaOffice.com, and its content (including without limitation the website design, graphics, content, text, and all software and source codes connected with the website) are owned by or licensed to Zuma Office Supply, or otherwise used by Zuma as permitted by law. In accessing the website you agree that you will use the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the copying and/or printing of pages of the website for personal, non-commercial use only.

Limitation of Liability
 
You agree that the sole and exclusive maximum liability to Zuma Office Supply arising from any product sold on ZumaOffice.com shall be the price of the product ordered. In no event shall Zuma Office Supply, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold. Except as expressly stated herein, Zuma Office Supply makes no representations or warranties, either expressed or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose.

The ZumaOffice.com website and the materials therein are provided "as is". Zuma makes no representations or warranties, either expressed or implied, of any kind with respect to the ZumaOffice.com website, its operations, content, information, or materials.

Indemnity

By using the ZumaOffice.com website, you agree to indemnify and hold Zuma Office Supply, its employees, directors, officers and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Zuma Office Supply arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.

Jurisdiction & Venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, USA.  As such, the laws of the State of Texas will govern these disclaimers, terms and conditions, without giving effect to any principles of conflict of law.

Any questions or comments regarding our Terms and Conditions may be sent to:
Zuma Office Supply
Attn:  Legal Department
314 Garden Oaks Blvd
Houston TX 77018



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