Return Policy Update: Coronavirus Impact
All toilet paper, disinfectant products, Masks, Hand Sanitizer, paper towels, tissues, and general cleaning products will not be returnable as of March 19th, 2020 until further notice.
Your satisfaction is important to us, and we will work hard to ensure we take care of your needs fairly and promptly.
If your item(s) are damaged, defective or were shipped in error, you may return the item(s) for a full refund, within 30 days of receipt. Some restrictions apply, so please see "Non-Returnable Items" and "Return Reasons" below.
Please note that in the event of a return due to no fault of our own, we are unable to provide free returns shipping. We are a discount office supply store dedicated to keeping our prices as low as possible, and return shipping charges result in higher prices for all. In addition, our outbound shipping charges may be deducted for returns due to no fault of our own.
No returns will be accepted without prior approval from Zuma, and ALL returns must first have a return authorization number. Please keep all original packaging, as items not in their original packaging are not returnable. Unless your return is for a product that is damaged or defective, items must be in resaleable condition.
Returns must be made within 30 days of order receipt.
- Email us at return[email protected] or call us at 1–877–473–4097 to obtain a return authorization number (RA #). Please provide your order number, items and quantities you´d like to return, and the reason for your return.
- Once you have your RA # and a return shipping address, carefully repackage the item in its original packaging. Write the RA # on the outside of the shipping package. Do not write on the product packaging!
- Send the items to the return address using your preferred shipping method. We suggest using a carrier that provides proof of delivery like UPS or FedEx, as items lost or damaged in transit cannot be credited.
- Once our warehouse has processed your return, a refund will be applied to the credit card you used for the purchase. Your refund will be issued as soon as possible, but please allow up to 3 weeks for the processing of returned merchandise. Some items shipping direct from the manufacturer may have restocking charges. We reserve the right to include a 15-30% restocking charge on all product returns caused by no fault of our own.
- No returns without a return authorization number.
- A return shipping address will be provided to you for all returns. Please wait to receive that address prior to shipping.
- Returns must be in original manufacturer´s packaging, and products must be in resalable condition.
- We promise to be fair -- we ask you to be fair as well. Help us keep our prices low as returns cost us all money!
We Want Happy Customers! Any questions, please email or call!
Toll Free: 1–877–473–4097
A small number of items are non-returnable based on manufacturer policies. Due to potential fraudulent claims, limited shelf life and safety issues, we DO NOT accept returns on the following items: all dated products including calendars and planners, food and beverages, personal hygiene products, ink and toner cartridges, electronics, pharmaceuticals and certain cleaning supplies. These products will only be accepted in the event of a manufacturer´s defect or error on our part. Also, opened computer software and any assembled furniture will not be accepted for return.
If you ordered an
item incorrectly, or changed your mind about the product, we will
refund the purchase price of the unopened, restockable item less the
shipping costs. Please be aware that when returning an item ordered
incorrectly on your part that received free shipping, our actual
outbound shipping costs will be deducted from your return amount. You
are responsible for the shipping cost of returning the item to Zuma.
we sent you a damaged/defective item, or made a mistake and shipped the
incorrect item, we will arrange for the merchandise to be returned and
we will pay for any shipping charges incurred due to our error.
returns / replacements after 30 days must be done directly with the
product's manufacturer. Manufacturer´s warranties vary, so please
consult the warranty information included with your product(s). If you
need help determining details of your manufacturer´s warranty, or need contact information to reach a manufacturer, let us
know and we´re happy to be of assistance.