Frequently Asked Questions

1. Do I need to set up an account to place an order?
2. Should I set up an account and if so, what are the benefits?
3. How long will it take to receive my order?
4. Will I receive free shipping on my purchase?
5. For furniture and over-sized items that are not UPS shippable, what are my shipping charges?
6. Can I get a discount if I order large quantities of an item, or need a bid price?
7. Do you charge sales tax on my orders?
8. Can I cancel an order if I change my mind, or can I add items to an order?
9. I have an order I need to return. What do I do?
10. Are all items returnable? I see some products that have a Non-Returnable icon.
11. What methods of payment do you accept?
12. Do you accept purchase orders?
13. How do I track orders or look at order history?
14. Who do I contact if I´m having a problem with your website?
15. What led to the decision to share profits with those in need?
16. I´m all for helping charities, but I need to save money and can´t afford to "fund" donations paying higher prices. Are your prices higher to support this model?
17. In today´s tough economy, how can you afford to give away half of your profits, still make money, and build a strong business?
18. Can we see the progress and contributions being made?

Answers...

1. Do I need to set up an account to place an order?

   No, if you need something fast and are in a rush, simply add products to Cart and check out. All we need is your shipping information, credit card information, and email address.
   

   Back to Top

2. Should I set up an account and if so, what are the benefits?

   Absolutely! Opening an account with Zuma has many rewards including:
   
   • Create Favorites Lists for frequently ordered items to make shopping easier
   • Create multiple Ship To locations, and set up Multiple Users and permissions.
   • Ability to Save Your Cart
     
   • Place orders fast using the Quick Order Form
   • Ability to request Special Bid pricing for high volume items
   • Track Order History and set budgets
   • Get a full line Zuma Catalog upon request
     

   Back to Top

3. How long will it take to receive my order?

   We ship most orders via UPS the same business day for orders entered before 3:00 pm in your time zone. Although we do not guarantee next day delivery, many customers receive their order the next business day if ordered before 3:00 pm. Each item page on our website has a Shipping Information block under the item number which tells you the shipping method and estimated delivery time for that product.  Most orders are delivered in 1 - 2 business days. Please be aware that transit times do not include weekends, and deliveries only occur on business days, Monday – Friday. For more information see our Shipping Policy.

   Back to Top

4. Will I receive free shipping on my purchase?

   Shipping is free for most orders over $75.00. A shipping charge of $8.99 will be applied to orders under $75.00 which will appear on your order at check out. Some large items, such as furniture, may not be shipable via UPS, and they will incur shipping charges. All products that are eligible for free shipping are identified by a blue Zuma truck that states "Eligible for Free Shipping on orders over $75.00". All large items that receive a shipping charge have a dark green Zuma truck that states "Freight Item - Delivery Charge Applies", and the estimated delivery time is listed.
   
   The last thing we want is an unhappy or surprised customer. If you have ANY questions regarding our shipping policies or charges, please email us at [email protected] or call toll free at 1–877–473–4097. For more information see our Shipping Policy.

   Back to Top

5. For furniture and over-sized items that are not UPS shippable, what are my shipping charges?

   Furniture and over-sized items unable to ship UPS receive a $69.95 shipping charge, or a flat 10% charge when the order total exceeds $700. All products that receive a large item shipping fee have a dark green Zuma truck that states "Freight Item - Delivery Charge Applies". For example, an order for a desk that costs $375 receives a $69.95 shipping charge. An order for a desk and bookshelf that totals $750 receives a shipping charge of $75, or 10%.  All freight charges appear on your order at checkout so there are no surprises. For more information see our Shipping Policy.

   Back to Top

6. Can I get a discount if I order large quantities of an item, or need a bid price?

   Zuma’s pricing policy is to provide everyday low prices. However, there may be certain products where we're able to offer volume discounts depending on the items and quantities involved. A good rule of thumb is if you are ordering $500 or more of the same item, there is a possibility we can provide a bid price.
   
   If you feel you qualify for volume pricing, or would like us to quote on a bid proposal, email us at [email protected], call us toll free at 1–877–473–4097 or fax us at 1–512–593-5596.

   Back to Top

7. Do you charge sales tax on my orders?

   Our corporate headquarters are located in Houston, TX, so we collect sales tax on orders placed and shipped in Texas.  We are also required by state law to charge sales tax in the states of CA, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MN, MS, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WI. If you are tax exempt and located in any of these states, please email your tax exempt certificate to [email protected], or fax it to 1–512–593-5596 and we will set you up with a Tax Exempt business account.  

   Back to Top

8. Can I cancel an order if I change my mind, or can I add items to an order?

   To provide incredibly fast shipping, orders are transmitted to our warehouses almost immediately, where they are processed quickly and shipped. It is possible to cancel or change your order, but the window is very small, (less than 30 minutes). Please call our toll free customer service line at 1–877–473–4097 as soon as possible to see if we can make any changes to your purchase.

   Back to Top

9. I have an order I need to return. What do I do?

   We have a No Hassle Returns policy, and want you to be pleased with your purchase. Please click Returns to see detailed information on all returns.

   Back to Top

10. Are all items returnable? I see some products that have a Non-Returnable icon.

    A small number of items are non-returnable.  Due to potential fraudulent claims, limited shelf life and safety issues, we DO NOT accept returns on the following items: all dated products including calendars and planners, food and beverages, personal hygiene products, ink and toner cartridges, electronics, pharmaceuticals and certain cleaning supplies. These products will only be accepted in the event of a manufacturer´s defect or error on our part. Opened computer software and any assembled furniture will not be accepted for return.

    Back to Top

11. What methods of payment do you accept?

    We accept Visa, MasterCard, American Express and Discover.  For your convenience, we also accept payment through Pay Pal and Amazon Checkout.  We will also accept money orders and cashier’s checks prior to shipment of your order.

    Back to Top

12. Do you accept purchase orders?

    Most customers prefer paying with a credit card for points and mileage. However, we offer payment terms for schools, government agencies, certain non profit organizations, and businesses with great credit. If you would like details on establishing a payment term account click Business Accounts, or email us at [email protected], and we will forward you a credit application.
    
    Zuma uses "paperless" email invoicing for all Payment Term customers in order to be kinder to our environment.
    

    Back to Top

13. How do I track orders or look at order history?

    Simply click Track Orders, then enter your order number and the zip code where your order is shipping.  Then click Submit.  Customers with an established account can sign-in and quickly refer to a chronological record of your purchases. Order History will show you all the orders you have placed with us, including tracking number and status. To see more information about a particular order, click on the order number.  You must be signed in to your account to view your Order History.
    

    Back to Top

14. Who do I contact if I´m having a problem with your website?

    We welcome your comments and opinions about our website, and certainly want to know if you are experiencing any problems. Please email us at [email protected] or call toll free at 1–877–473–4097 with your issues.

    Back to Top

15. What led to the decision to share profits with those in need?

    Let´s face it, there is far more to life than selling paper clips, pens and staplers. We founded our business to create meaning in our work day, to be an example of how to do business the right way, and most importantly to make a difference by doing good work and helping others…it´s that simple.
    

    Back to Top

16. I´m all for helping charities, but I need to save money and can´t afford to "fund" donations paying higher prices. Are your prices higher to support this model?

    Absolutely not!  We know that competitive prices are a must. We shop the competition to ensure our prices either meet or beat big box retailers – Office Depot, Staples and OfficeMax – guaranteed! Our model is to support the community AND offer lower prices than the big chains.
    

    Back to Top

17. In today´s tough economy, how can you afford to give away half of your profits, still make money, and build a strong business?

    The key is we give away half of our profits. All of our employees earn reasonable salaries, and receive benefits that support them and their families. The money donated to charity is from the profits generated by our company.
    
    In short, rather than keeping the excess rewards of our business and buying more stuff, or paying dividends out to wealthy investors, we choose to give over half our earnings away to help make a difference. We then reinvest the other half in the business to help us grow – and hopefully get the kids through college :).
    

    Back to Top

18. Can we see the progress and contributions being made?

    Yes.  Although we are a family-owned private company, we post contribution results on our Blog, and send update emails to those signed up for our Zuma Newsletter. You can sign up for our email newsletter at the link on the top of our website.
    
    Click Zuma Charitable Giving Results to see our latest update.  We have now donated over $110,000 to wonderful, life-changing charities! Because we were donating what little we could even when we were not a profitable company those first few years in business, Zuma has donated over 85% of our total profits to help those less fortunate.

    Employees also volunteer time for a variety of causes, and our annual Central Texas Food Bank food drive has collected 13,900 pounds of food for hungry Texans in need.  In fact, between our cash donations and our food drive, we have furnished over 60,000 meals to Central Texans!
    
    Please Note: The charities we support are selected by Zuma staff, and do not reflect an endorsement by those charities of our company or our products. They are simply great organizations we believe in and support.
    

    Back to Top