Frequently Asked Questions

Order & Account Questions

Q: Do I need to set up an account to place an order?

A: No, if you need something fast and want to "get in and get out", simply add products to Cart and check out. All we need is your shipping information for delivery and credit card information for billing.

Q: Should I set up an account and if so, what are the benefits?

A: Absolutely! Opening an account and getting a customer number has many rewards, including:

• Create Favorites Lists for frequently purchased items to make shopping easier
• Place Express Orders using the Express Order Form
• Track Open Orders On Line
• Track Order History
• Track Your Monthly Budget

Q: Can I get a discount if I order large quantities of an item, or need a bid price?

A: Zuma’s pricing policy is to provide everyday low prices. However, there may be certain products where we are able to offer volume discounts and save you money, depending on the items and quantities involved. If you feel you qualify for volume pricing, or would like us to quote on a bid proposal, you may email us at customerservice@Zumaoffice.com, call us toll free at 1–877–473–4097 or fax us at 1–512–373–8095.

Q: Do you charge sales tax on my orders?

A: Our corporate headquarters is located in Austin, TX, so we collect sales tax on orders placed and shipped in Texas. We do not collect sales tax on purchases from any other state except California. If you are tax exempt and located in Texas or California, please fax your tax exempt certificate to 1–512–373–8095 after you have placed your order and the tax will be refunded. Please include your order number on the tax exempt certificate for easier processing.

Q: How do I track orders or look at order history?

A: Customers with an established account number can log in and quickly refer to a chronological record of your purchases. Order history will show you all the orders you have placed with us, including tracking number and status. To see more information about a particular order, click on the order number.

Q: Can I cancel an order if I change my mind, or can I add items to an order?

A: To provide next day shipping, orders are transmitted to our warehouses almost immediately, where they are processed very quickly and shipped. It is possible to cancel or change your order, but the window is very small. Please call our toll free customer service line at 1–877–473–4097 as soon as possible to see if we can make any changes to your purchase.

Q: I have an order I need to return. What do I do?

A: We have No Hassle Returns policy and want you to be pleased with your purchase. Please click here to see detailed information on all returns: Returns

Q: Who do I contact if I´m having a problem with your website?

A: We welcome your comments and opinions about our website, and certainly want to know if you are experiencing any problems. Please email us at customerservice@Zumaoffice.com or call toll free at 1–877–473–4097 with your issues.

Shipping & Payment Information

Q: How long will it take to receive my order?

A: We ship most orders via UPS the same business day if your order is entered before 3:00 PM in your time zone. Most customers receive their order the next business day. You can see general shipping times on the Zuma Nationwide Delivery Time Map. Please be aware that transit times do not include weekends, and deliveries only occur on business days, Monday – Friday. For more information: Shipping Policy

Q: Will I receive free shipping on my purchase?

A: Shipping is free for most orders over $75.00. A shipping charge of $8.00 will be applied to orders under $75.00, and will appear on your order at check out. Large items, such as furniture, may not be shippable via UPS and could incur shipping charges. All products that are eligible for free shipping are identified by an "Eligible For Free Shipping" icon. All large items that receive a shipping charge are marked by a "Freight Charge Applies" icon.

The last thing we want is an unhappy or surprised customer. If you have ANY questions regarding our shipping policies or charges, please email us at customerservice@zumaoffice.com or call toll free at 1–877–473–4097. For more information see our Shipping Policy.

Q: For furniture and over-sized items that are not UPS shippable, what are my shipping charges?

Furniture and over-sized items unable to ship UPS receive a $40 shipping charge, or a flat 10% charge when the order total exceeds $400. All products that receive a large item shipping fee have a "Freight Charge Applies" icon. For example, an order for a desk that costs $375 receives a $40 shipping charge. An order for a desk and bookshelf that totals $550 receives a shipping charge of $55.00, or 10%.

All freight charges appear on your order at checkout so there are no surprises. For more information see our Shipping Policy.

Q: What methods of payment do you accept?

A: We accept Visa, MasterCard, Discover and American Express. We will also accept money orders and cashier’s checks prior to shipment of your order.

Q: Do you accept purchase orders?

A: Most customers prefer paying with a credit card. However, we offer payment terms for schools, certain non profits, government agencies and businesses with great credit. If you would like details on establishing a payment term account, please email us at customerservice@Zumaoffice.com and we will forward you a credit application.

Charitable Contributions

Q: What led to the decision to share profits with those in need?

A: Let´s face it, there is far more to life than selling paper clips, pens and staplers. The root of the idea is to create meaning in our work day, do business the right way, and make a difference by helping others…it´s that simple.

Q: How do you select the charities you support?

A: First, we focused on causes that are important to us and people we talk with –– causes like cancer research, children, hunger and the environment. Next, we studied a large variety of charities to identify the ones we believe are outstanding – those that use the vast majority of contributions for the cause versus corporate overhead, salaries and fund raising.

Then we studied a condensed list of charities using respected charity rating organizations – CharityWatch.org and CharityNavigator.org – to fine tune our list, (most use over 90% of contributions for the cause). We prefer the charities be national in scope so they have relevance to our nationwide customer base.

Our goal is to contribute to a broad spectrum of charities that includes at least one area each of our customers would like to support. If there are charitable organizations you would like us to consider for our list, please email your suggestions to charity@Zumaoffice.com.

Q: I´m all for helping charities, but I need to save money and can´t afford to "fund" donations by paying higher prices. Are your prices higher to support this model?

A: We know that competitive prices are a must. We shop the competition every week to ensure our prices either meet or beat big box retailers – Office Depot, Staples and OfficeMax. Our model is to support the community AND offer low prices.

Q: If 50% of profits are being donated to charity, how much do you expect to give?

A: Zuma believes it is important we contribute to these great charities even before profitability. We launched in late 2009, and it will take some time to grow into a profitable organization. However, Zuma commits to donating a minimum of $500 per charity, with a minimum total of $5000 in contributions per year, until profits earned allow us to donate at a higher level.

This is where you can help...by telling others about our company and helping us grow, we will be making a difference together, and giving back to our communities. Our goal is to donate over $200,000 in our first four years of operation – hopefully more!

Q: In today´s tough economy, how can you afford to give away 50% of your profits and still make money and build a strong business?

A: The key is we give away 50% of our profits. All of our employees earn reasonable salaries and receive benefits that support them and their families. The money donated to charity is from the profits generated by our company.

In short, rather than keeping the excess rewards of our business and buying more stuff, we chose to give 50% of the earnings away to help make a difference. We then reinvest the other 50% in the business to help us grow – and maybe get the kids through college.

Q: Can we see how much is going to each charity and the progress being made?

A: Yes, although we are a private company, we will post contribution results on our website and send update emails. If you would like us to include you on our email list please drop us a note at customerservice@Zumaoffice.com.

Please Note: The charities we support are selected by Zuma staff and customer input, and does not reflect an endorsement by those charities of our company or our products. They are simply great organizations we believe in and support.

Have a question we didn´t answer?

Email us at customerservice@Zumaoffice.com, or call us toll free at 1–877–473–4097.

We´d love to hear from you!